Frequently Asked Questions
- Can I play music while Fitnio is running?
- How do I change songs while using Fitnio?
- What happens if I get phone call / text message / low battery alert while using Fitnio?
- Fitnio didn't track my run/bike/walk! What happened?
- My run/bike/walk isn't showing up on Fitnio.com! I'm sure I didn't get any interruption messages! What's wrong?
- Can I lock my iPhone using the "Sleep/Wake" button on the top of the iPhone?
- Is Fitnio a pedometer?
- Can I use Fitnio indoors? Can I use Fitnio in the gym?
- How does Fitnio calculate calories?
- How long does it take for Fitnio to sync with GPS?
- How long must I wait before viewing my run/ride on Fitnio.com?
- I really like Fitnio. How can I say thanks?
- I've got a concern/question/suggestion that isn't listed here! How can I be heard?
Q: Can I play music while Fitnio is running?
A: Yes. The Fitnio 1.1 release supports iPod integration! Simply select your favorite running playlist from the settings screen and start running!
Q: How do I change songs while using Fitnio?
A: If you're using headphones with a built in mic, you can skip forward one song by double clicking the mic button. Or, if your iPhone "Home" button goes to the iPod, you can control your music by double clicking the iPhone "Home" button. To set your iPhone "Home" button, go to Settings > General > Home Button > Select "iPod". You can then double click the iPhone "Home" button and it will display iPod controls.
Q: What happens if I get phone call / text message / low battery alert while using Fitnio?
A: Your GPS signal will be interrupted, so Fitnio will put your session on hold until you return. Fitnio will map a straight line from where your GPS signal was interrupted, to where the GPS signal was resumed.
If you receive a text, press "Close" as soon as you can.
If you receive a phone call, press "Decline" as soon as you can.
If you see a low battery message, press "Close" as soon as you can.
Q: Fitnio didn't track my run/bike/walk! What happened?
A: Another program or app may have interrupted Fitnio's GPS tracking. See above for how to avoid this in the future.
You may have also locked your iPhone by hitting the "Sleep/Wake" button on the top right of the iPhone. Pressing the "Sleep/Wake" button interrupts GPS service so be careful when handling your iPhone during your run.
Q: My run/bike/walk isn't showing up on Fitnio.com! I'm sure I didn't get any interruption messages! What's wrong?
A: You might not have logged into your Fitnio.com account from the "Settings" screen of the application yet. To fix this, launch Fitnio, go to Settings > Web Access. From "Web Access" you can update your Fitnio.com account information.
Q: Can I lock my iPhone using the "Sleep/Wake" button on the top of the iPhone?
A: No. When you lock the phone Fitnio is no longer able to receive GPS signal.
Q: Is Fitnio a pedometer?
A: No. Fitnio tracks your progress using GPS.
Q: Can I use Fitnio indoors? Can I use Fitnio in the gym?
A: No. Fitnio can only track your progress if your iPhone is able to receive signal from a GPS satellite. Walls and roofs block this signal.
Q: How does Fitnio calculate calories?
A: Fitnio uses detailed formulas to calculates calories with respect to your height, weight, speed, distance covered, and terrain. To insure this data is accurate please set your height and weight by going to Settings > Basic Info. If you don't set a height and weight, Fitnio defaults to 5'7" and 150 pounds.
Q: How long does it take for Fitnio to sync with GPS?
A: It usually takes less than 30 seconds. We recommend you start the Fitnio app as soon as you step outside and find a nice spot in plain view of the sky to stretch a bit before your run or ride. This way the iPhone can acquire GPS signal and be ready for you to start exercising.
Q: How long must I wait before viewing my run/ride on Fitnio.com?
A: By the time that you finish your run/ride it will already be available on the website. Version 1.0.3 and later include an indicator showing details of the upload.
Q: I really like Fitnio. How can I say thanks?
A: We're glad you like it! We really appreciate reviews in the App Store.
Q: I've got a concern/question/suggestion that isn't listed here! How can I be heard?
A: Send an email to support@fitnio.com.